Crash Replacement Policy
If your KREUZA frame or components are damaged due to a crash, fall, or other unexpected accidents during riding, even if the damage is outside the warranty coverage, you can still apply for the Crash Replacement program to purchase replacement parts (such as frames, forks, or original components) at a discounted price.
Coverage Eligible Owners: The first owner of the frameset (original purchaser) only.
Crash Replacement Terms & Conditions Scope of Coverage
Exclude third-party components or cosmetic damage.

Applicable Conditions
Only covers functional damage caused during riding;
The applicant must be the original purchaser (non-transferable);
Valid within 3 years from the purchase date, one-time use only.

Policy Details
Offers discounted pricing for repair or replacement;
Discounted prices cannot be combined with other promotions;
Not applicable to insurance claim cases.

Exclusions
Normal wear and tear, improper maintenance, or non-riding damage;
Repairs not performed according to the guidelines, or using parts not authorized or specified by KREUZA.

Note:
KREUZA reserves the right to the final interpretation. The actual implementation is based on the most up-to-date official policy.
How to Apply Step 1: Submit an Application
Apply Channel: Please contact your original purchase channel for assistance.If purchased from the KREUZA Official Website, you may apply via:
Email: service@evolvebicycles.com
Online Form: https://kreuza.com/after-sales-service-form/

Required Documents:
– Clear photos of the damaged parts (multiple angles);
– Description of the damage (e.g., crash details);
– Your contact info (phone/email);
– Product serial number and proof of purchase.

Step 2: Evaluation & Quotation
Our service team will review the damage and determine whether repair or replacement is applicable.

Final quote is based on:
– Product model and damage severity;
– Shipping costs to your region.

If applied through the KREUZA website, You will receive a quote within 3–5 business days.
For application made through other channels, please refer to the response provided by the respective seller.

Step 3: Confirmation & Fulfillment
If you accept the quote, email confirmation is required (via email).
We will instruct you how to submit the order for the replacement parts and notify you of the estimated delivery time.
Pricing The discounted rate will be provided after your application is reviewed.
Important Notes Scope
Applies only to original framesets/handlebars;
Exclude third-party parts.Cost Explanation
Discounts are based on MSRP;
Final price may vary depending on your region;
Shipping, customs, and upgrade fees are borne by the Frameset Owner.

Limitations
Crash Replacement cannot be combined with other promotional offers.

PARTNER
COOPERATION